Privacy policy

Last updated: 22 July 2026

Sundaze Shade ("we", "us", "our") operates this store and website (the "Services"), powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit the Services, make a purchase or pre-order, or otherwise communicate with us. We handle personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles for customers in Australia.

Information we collect

  • Contact details — name, shipping and billing address, email address, phone number.
  • Order and payment information — items purchased or pre-ordered, transaction details and payment confirmation. Card details are processed securely by our payment providers; we do not store full card numbers.
  • Communications — messages you send us, including support and pre-order enquiries.
  • Device and usage information — IP address, browser and device information, and how you interact with the Services, collected via cookies and similar technologies.

How we use your information

  • To provide the Services: process pre-orders and payments, arrange delivery, manage cancellations and refunds, and send order and production updates.
  • To communicate with you and provide customer support.
  • For marketing, such as our email newsletter — you can unsubscribe at any time via the link in each email.
  • For security and fraud prevention.
  • To comply with legal obligations.

How we share information

We share personal information with Shopify (which hosts the Services) and with service providers who help us operate — payment processing, shipping and fulfilment, email delivery and analytics. These providers use your information only to perform services for us. We may also disclose information where required by law. We do not sell your personal information.

Cookies

We use cookies and similar technologies to run the store, remember your cart and preferences, and understand how the Services are used. You can control cookies through your browser settings; some features may not work without them.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We retain information for as long as needed to provide the Services, comply with legal obligations (including tax and consumer law record-keeping) and resolve disputes.

International transfers

Your information may be stored and processed outside the country you live in, including by Shopify and our service providers. Where we transfer information overseas, we take reasonable steps to ensure it is handled consistently with this policy.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you may opt out of marketing at any time. To make a request or a privacy complaint, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

Contact

Email: hello@sundazeshade.co

2 · Coller dans « Terms of service »

Last updated: 22 July 2026

These Terms of Service ("Terms") apply to your use of the Sundaze Shade store and website and to any order or pre-order you place with us. By using the store or placing an order, you agree to these Terms. Nothing in these Terms excludes, restricts or modifies any consumer guarantee or right you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

1. Pre-orders — Founder's Edition

Products in the Founder's Edition are sold on a pre-order basis. This means:

  • Payment is taken at checkout, at the time you place your pre-order.
  • Estimated dispatch is early November 2026. This is a genuine estimate based on our current production schedule, not a guaranteed date.
  • We will keep you informed by email with production and shipping updates.
  • You can cancel your pre-order at any time before dispatch for a full refund, no questions asked. Email hello@sundazeshade.co with your order number.
  • If we become aware of a material delay to the estimated dispatch window, we will notify you promptly and you may choose to keep your pre-order or cancel it for a full refund.
  • If we are unable to fulfil your pre-order for any reason, we will cancel it and issue a full refund.

2. Product specifications

The Founder's Edition is the first production run of Sundaze Shade. Images and specifications shown on the store reflect the current design; minor refinements may be made before production is finalised. If any change is material to the nature of the product, we will notify you before dispatch and you may cancel for a full refund.

3. Pricing and payment

All prices are shown in Australian dollars (AUD) and include GST where applicable. Founder's Edition pricing is limited to the founder production run. We reserve the right to correct pricing or listing errors; if an error affects your order, we will contact you before proceeding and you may cancel for a full refund.

4. Shipping

We currently ship to Australia only. Delivery is governed by our Shipping Policy.

5. Returns and refunds

Returns and refunds are governed by our Refund Policy and the Australian Consumer Law.

6. Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Liability

To the extent permitted by law, and subject always to the consumer guarantees above, our liability for any claim arising out of or in connection with your order is limited to the amount you paid for the relevant product. We are not liable for indirect or consequential loss to the extent such liability can lawfully be limited.

8. Intellectual property

All content on this store — including the Sundaze Shade name, wordmark, illustrations, photographs and copy — is owned by or licensed to us and may not be reproduced without our written permission.

9. Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order.

10. Contact

Email: hello@sundazeshade.co

3 · Coller dans « Refund policy »

Last updated: 22 July 2026

Cancelling a pre-order (before dispatch)

You can cancel your pre-order at any time before it is dispatched, for any reason, and receive a full refund to your original payment method. Just email hello@sundazeshade.co with your order number. Refunds are processed within 5 business days of your request; your bank may take a few additional days to show the funds.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or not as described

If your Sundaze Shade arrives faulty, damaged or not as described, contact us at hello@sundazeshade.co with your order number and photos of the issue. We will arrange a remedy in line with the Australian Consumer Law — a repair, replacement or refund depending on the failure — and we will cover return shipping for faulty items.

Change of mind (after delivery)

We want you to love your Sundaze Shade. If you change your mind, you may return it within 30 days of delivery, provided it is unused, in its original condition and packaging. Once we receive and inspect the return, we will refund the purchase price to your original payment method. Return shipping for change-of-mind returns is at your cost. This is in addition to, and does not limit, your rights under the Australian Consumer Law.

How to start a return

Email hello@sundazeshade.co with your order number and the reason for the return. We will reply with return instructions and the return address.

Contact

Email: hello@sundazeshade.com