Refund policy

Last updated: 22 July 2026

Cancelling a pre-order (until production begins)

You can cancel your pre-order at any time until production begins on 15 September 2026, for any reason, and receive a full refund to your original payment method. Just email hello@sundazeshade.com with your order number. Refunds are processed within 5 business days of your request; your bank may take a few additional days to show the funds.

After production begins (15 September 2026)

Once production begins, your order is committed to manufacturing and change-of-mind cancellations are no longer available. This does not affect your rights under the Australian Consumer Law, and the guarantees below continue to apply in full.

If your order is late

Estimated dispatch is early November 2026. If your order has not been dispatched by 30 November 2026, you may cancel it at any time until it is dispatched and receive a full refund — regardless of the production cut-off above. We will also notify you promptly of any material delay, and you may choose at that point to keep your pre-order or cancel it for a full refund.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or not as described

If your Sundaze Shade arrives faulty, damaged or not as described, contact us at hello@sundazeshade.co with your order number and photos of the issue. We will arrange a remedy in line with the Australian Consumer Law — a repair, replacement or refund depending on the failure — and we will cover return shipping for faulty items.

Change of mind after delivery

We do not offer change-of-mind returns once your order has been delivered. Please choose carefully before the production cut-off. This does not limit your rights under the Australian Consumer Law for faulty or misdescribed goods.

How to contact us about a refund

Email hello@sundazeshade.co with your order number and the reason for your request. We will reply with next steps.

Contact

Email: hello@sundazeshade.com